Conditions of Service

Welcome to Aerocone Travels Canada Inc. These Terms and Conditions apply whenever any clients access our website, regardless of how or where you access the website.

Access to the Aerocone Travels Canada Inc websites and the purchase of any services from the Aerocone Travels is conditional upon you reading and accepting all of the terms and conditions in, and linked to, the Terms of Use, Terms of Service and Privacy Policy, as they exist at the time it is been accessed. These Terms and Conditions are subject to change at the sole discretion of Aerocone Travels.

1. Terms of Use

Defined Terms

“Client” or “you” or “your” or “their” means the individual visiting this Website

“Client Area” means the secure online system managed by Aerocone Travels which allows Clients to enter and update their personal information and access our Service from any computer with internet access.

“Aerocone Travels Canada Inc” or “aerocone.ca” or “we” or “our” means Aerocone Travels or any of our subsidiary or branch companies across the globe.

“Profile” means the information provided by the Client about the Client and, if applicable, about the Client’s family.

“Service” means the Visa Application Documentation Service or Travel Service provided by Aerocone Travels. A detailed description of what is included in your Service can be found at www.aerocone.ca.

“Terms” mean these terms and conditions.

“Working Day” means a day on which banks are open for business in British Columbia, Canada.

“Website” means www.aerocone.ca

Privacy

Please review our Privacy Policy, which also governs your visit to Aerocone Travels, to understand our practices.

Licence and Website Access

Aerocone Travels grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Aerocone Travels. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Aerocone Travels. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Aerocone Travels without express written consent. You may not use any meta tags or any other “hidden text” utilising our name or trademarks without our express written consent. Any unauthorised use terminates the permission or license granted by Aerocone Travels. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of our Website so long as the link does not portray Aerocone Travels, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Aerocone Travels logo or other proprietary graphic or trademark as part of the link without express written permission.

Copyright

All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Aerocone Travels or its content suppliers, and is protected by Canadian and international copyright and trademark laws. The compilation of all content on this Website is the exclusive property of Aerocone Travels and protected by the laws which apply in the countries we operate in and international copyright laws. All software used on this Website is the property of Aerocone Travels or its software suppliers, and is protected by local and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS WEBSITE IS PROVIDED BY AEROCONE TRAVELS ON AN “AS IS” AND “AS AVAILABLE” BASIS. AEROCONE TRAVELS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AEROCONE TRAVELS DISCLAIMS ALL WARRANTIES. AEROCONE TRAVELS DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM AEROCONE TRAVELS ARE FREE OF ERROR, VIRUSES OR OTHER HARMFUL COMPONENTS. AEROCONETRAVELS.CA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

To the extent that liability cannot be excluded, the liability of Aerocone Travels, its directors, officers, employees, and consultants is limited to the cost of the service Aerocone Travels provides to the Client.

To the greatest extent possible by law, the Client must indemnify and hold harmless Aerocone Travels, its officers, employees, agents and related companies (Indemnified Persons) against all Liabilities (including legal costs on a full indemnity basis) incurred by the Indemnified Person in connection with the provision of the Service by Migration Expert, except the Liability arising from the negligence or default of any of the Indemnified Persons.

2. Terms of Service

Communications

When you visit Aerocone Travels, send e-mails to us or by communicating via the Client Area, you consent to communicating with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.

We will communicate with you by e-mail, sending a message through the Client Area or by posting notices on this Website. If you do not respond to any communication related to the provision of the Service within two (2) working days, we will prepare the Service based on the information previously provided by you.

Aerocone Travels reserves the right not to respond to any query which is not sent through the Client Area. You can elect to discontinue all future correspondence from Aerocone Travels at any time by selecting the “Remove Your Details” link in the Client Area of our Website. Aerocone Travels will not be responsible for any loss of data or immigration advice resulting from the Client selecting to unsubscribe their details.

Your Profile

If you use our Website, you are responsible for maintaining the confidentiality of your Profile and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Profile or password.

When accessing the Client Area, you are required to enter your email/username and password each time. Since access to your Profile is protected by your email/ username and password, it is very important that you protect your password by making it known ONLY to you. To protect your personal details, we recommend that you do not disclose your password to anyone, including family members and friends.

Aerocone Travels will not be held responsible for any access gained by third parties to your personal Profile, whether the login details were provided by you or were otherwise obtained.

Online Visa Assessment™

The Visa Assessment is a free questionnaire which is completed on our Website. It has been specifically designed to provide you with a preliminary assessment of your ability to satisfy the Visa criteria for your selected visa/permit type. You should not rely on this result alone as a true indication of your ability to apply for migration.

If you wish to obtain a realistic assessment of your eligibility for your selected visa, you should complete both the Visa Assessment and Online Interview. Once you have completed these steps, you can elect to engage one of our Travels Consultants to act on your behalf OR purchase a Service prepared by Aerocone Travels to allow you to self-manage the application process.

Online Interview

The Online Interview is designed to gather additional information about you to assist us in providing you with a personalised Service. It is recommended that you use the “Your Comments” section of the Interview to set out further information which may be relevant. Matters of a non-migration nature (such as housing, employment opportunities, etc.) will be disregarded.

Information Provided by the Client

Aerocone Travels will use and rely on information provided by the Client in the provision of the Service. Aerocone Travels will not independently verify or assume responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including date of birth, qualifications and work history, contact details, etc. If the information provided by the Client is not correct, the Service may not be accurate.

Any advice provided to you should not be used by any third party as each case varies depending on the particular circumstances of the applicant and the applicant’s family. Such action will result in an immediate breach of our Copyright terms as set out above.

Provision of Service

Upon registering your interest, you are able to purchase a Service offered by us. Upon payment, we will endeavour to have the Service delivered to you within the time frame provided for in the Service description. However, in certain cases this may take longer, depending on the complexity of the Client’s Profile.

Once the Service has been prepared, the Client will be notified and the Service will be made available for download through the Client Area. In the event that the Service documents are not accessed by the Client within two (2) days of preparation, they will be emailed to the account nominated by the Client in the registration process. The Service to be provided to the Client may vary from time to time.

The Service also takes into account current and publicly available immigration legislation and policies. Aerocone Travels cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the Service is provided or which may occur after the Service has been provided to the Client.

The Client is encouraged to seek additional guidance from one of our Travel Consultants and/or make independent enquiries before relying on the information provided as part of the Service.

Aerocone Travels cannot offer taxation, business, education or investment advice. Any information provided by our employees on non-migration related matters should only be interpreted as general information and the Client should obtain professional advice regarding these matters.

Types of Services

Aerocone Travels offers a selection of Services which vary depending on the country a person is seeking to migrate to provided the such country is included in our scopes. A brief introduction to these Service types can be viewed by clicking the appropriate link below. A detailed description of what is included in your Service can be found on the Website.

Electronic Travel Authorization (eTA) Service™

*Upon completing the eTA application form provided on Aerocone Travels, your request for an eTA will be submitted. The system used for issuing an ETA via this Website interfaces with and checks data from Canadian Government systems. Your eTA grant is subject to approval from the Canadian Government. In the majority of instances your eTA will be processed and granted within minutes. However, if any details have been entered incorrectly or are incomplete, your application may be delayed.

In some instances, an eTA visa applicant may receive a ‘request’ message from the Canadian government. In this instance, you will be contacted through the Client Area and will be required to provide additional information in order to proceed with your application. Please note that if any request for further details is made by Aerocone Travels, your eTA application will not be processed until the requested information is received.

Prior to making payment for the eTA, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for the non-refundable service charge. If you find out later that you have made a mistake, you can either make a new application or incur another service charge or submit a new eTA application yourself.

Please do not arrange any travel to Canada until you have received email notification that your eTA request has been approved by the Canadian Government. Aerocone Travels takes no responsibility for changes to a client’s travel plans due to eTA processing.

Online Support Service™

Online Support Service™ enables clients to contact a Travel Consultant for the duration of their subscription to Online Support. During this subscription period, clients are permitted to submit profile or visa-related questions, specific to their profile, via the Client Area.

We endeavour to have one of our service team members or Travel Consultants reply to your query within two (2) working days of receiving the question. In some cases, however, it may take longer than the two (2) working days. This will depend on the nature of the question.

Aerocone Travels reserves the right not to respond to questions that:

• do not relate to migration matters; or
• are not submitted in English; or
• are not related to the Client’s Profile; or
• are not appropriate.

If multiple questions are submitted in one session, Aerocone Travels reserves the right to request that the Client resubmit the questions separately, or to limit the amount of questions asked in a 24-hour period. Some of the Services Aerocone Travels offers include a complimentary Online Support subscription. Complimentary subscription periods begin the first time you download your Guided Visa Application Service (GVAS) ™ documents or when they are delivered to you by email, whichever occurs first. Complimentary subscription periods also begin once the Professional Consultation is completed.

Professional Consultation Service™

The Professional Consultation is a confidential consultation with our travel consultant who will discuss your individual circumstances, answer your questions and provide advice on your visa options.

The client must book the date and time of the consultation by selecting the “Book Consultation” option in the Client Area or by contacting one of our offices and speaking to a Client Services Consultant.

Any pre-paid fee will be forfeited if the client is not reachable at the number provided or does not contact our office at the booked consultation time and does not provide at least twenty-four (24) hours notice of cancellation. If you need to cancel or reschedule the consultation, you can provide notice either through the Client Area of the Website, or by telephone within the 24 hour period specified.

As the client telephone consultation is a one-time exclusive engagement, no further advice will be provided at its conclusion. Any further consultations, either by telephone or e-mail, with a Travel Consultant are not covered by the Professional Consultation Service™ fee. If a further consultation(s) is desired and/or required, the client may choose to purchase an additional telephone consultation or another migration service.

Some services from Aerocone Travels includes a complimentary consultation. All clients are required to contact our office by phone at the assigned time. The complimentary Professional Consultation must be utilised within 10 days of provision of the Guided Visa Application Service (GVAS) ™ documents. If the client has already paid for the Professional Consultation™ and then opts to cease the engagement for any reason, without providing notice as stipulated above, there will be no entitlement to a refund.

Guided Visa Application Service (GVAS) ™

The Guided Visa Application Service (GVAS) ™ from Aerocone Travels will help you self-manage the various steps involved with the visa application process, providing access to personalised advice and instructions on how to manage your migration process. For detailed information about this service please click here.

Managed Visa Application Service (MVAS) ™

The Managed Visa Application Service (MVAS) ™ from Aerocone Travels is the most comprehensive immigration service provided by us. We will handle your application from start to finish; with the attention to detail that can only be provided by Professional Travel Consultants with an exhaustive knowledge of immigration law. For detailed information about this service please click here.

Upon payment of the Managed Visa Application Service (MVAS) ™ fee OR return of the signed Acceptance Form it will be deemed that you have engaged the services of Aerocone Travels for the purpose of fully preparing and submitting your visa application to the relevant regulatory and government bodies. The Managed Visa Application Service (MVAS) ™ will be provided in accordance with the Managed Visa Application Service (MVAS) ™ – Terms of Engagement as available in the Client Area.

Professional Conduct

All our senior Migration Consultants are registered with the relevant regulatory body which authorises them to provide immigration and visa advice in their respective country of specialisation. To view the requirements in each respective country, please select your preference below:

Aerocone Travels Virtual Assistant (ATVA)

Aerocone Travels Virtual Assistant (ATVA) is a web assistant designed to help web users navigate around our site and find general information with ease. ATVA provides auto-generated responses with links to specific areas that can be found manually on the Aerocone Travels website.

ATVA is not a substitute for a professional travel consultant or registered migration lawyer and will not provide any migration advice. Aerocone Travels recognises that only a professional migration consultant or lawyer is allowed to provide travel advice.

The Code of Conduct is intended to regulate the conduct of Travel Consultants. Among the requirements of the Code, is the ability of Consultants to demonstrate good character as well as competency in the provision of Canadian immigration advice. A copy of the Code of Conduct can be found in Schedules of Immigration Refugee and Protection Regulations IRPR 200.

The client acknowledges that they have had access to and the opportunity to read this document in full prior to making any payment to Aerocone Travels.